Shipping Policy

At MIRWAIS, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below before placing your order.

Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information, where available.

Shipping Times

Estimated delivery times vary depending on your location:

• United States: 5–10 business days
• Canada: 7–12 business days
• United Kingdom: 5–10 business days
• Australia & New Zealand: 7–15 business days
• Europe: 7–15 business days
• Rest of the World: 10–20 business days

Please note that delivery times are estimates and may be affected by customs  processing, weather conditions, or carrier delays.

Shipping Costs

We offer Free Standard Shipping on all orders for a limited time. Any applicable shipping fees will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to become available after shipment.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. MIRWAIS is not responsible for orders delayed or lost due to incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost in transit, please contact our customer support team. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can assist you promptly.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team.

Email: support@mirwais.com

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Thank you for choosing MIRWAIS. We appreciate your trust and look forward to providing you with a premium shopping experience.